Privacy Policy

Last updated: April 2026

This privacy policy explains how AdLucem® and its Australian distributor Idea Creations collect, use, disclose, and protect personal information you provide when using this website accessible at https://www.adlucem-matieres.com/en-au/ (the "Website").

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy may be updated from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review it periodically.

I — Personal Information

1. What we collect

You can generally browse this Website without providing any personal information. However, when you submit a contact form, request a quote, or use the 3D configurator, we may collect the following:

  • Name and surname
  • Email address
  • Phone number
  • Company name and role
  • Configuration details (dimensions, options, material references) and visual previews submitted with a request

2. How we use your information

We may use your personal information to:

  • (a) Respond to your enquiry or provide the information/services you requested (e.g. sending a quote or commercial offer);
  • (b) Improve our Website, products and services;
  • (c) Contact you regarding AdLucem® events, open days, or customer support.

3. Legal basis

We collect personal information with your consent or where it is reasonably necessary for, or directly related to, one or more of our functions or activities under the APPs. For users located in the European Union, processing is based on pre-contractual measures (Article 6.1.b GDPR) and/or legitimate interest.

4. Who receives your information

Your personal information is accessible only to authorised staff at AdLucem® and Idea Creations, and to technical service providers necessary for the operation of our services (e.g. hosting, email routing, analytics tools). We do not sell, trade, or otherwise transfer your personal information to third parties.

5. Overseas disclosure

As AdLucem® is headquartered in France, your personal information may be transferred to and stored in France and the European Union, which is recognised by the Australian Government as providing adequate data protection. Data may also be processed by service providers in the United States (e.g. Netlify for hosting, Google for analytics), subject to appropriate safeguards including Standard Contractual Clauses.

6. Retention

Personal information collected via enquiry or quote forms is retained for up to 36 months from the last point of contact, unless a longer retention period is required by law.

7. Your rights

Under the Privacy Act 1988 and the APPs, you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate, out-of-date, incomplete, or misleading information;
  • Complain if you believe we have breached an APP.

To exercise any of these rights, please contact us via the Contact page or write to:

Idea Creations
Email: Info@ideacreations.com.au
Phone: +61 479 189 290

We will respond to your request within 30 days.

8. Complaints

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992

When you first visit this Website, a banner at the bottom of the screen informs you that cookies may be stored on your device. This section explains what cookies we use and how you can manage them.

1. What are cookies?

Cookies are small text files placed on your device (computer, tablet, or phone) that help us provide a smooth and optimised browsing experience. They do not identify you personally.

2. Types of cookies we use

Essential cookies

These cookies are strictly necessary for the Website to function (e.g. session management, load balancing, interface preferences). They do not require your consent.

Analytics cookies

We use Google Analytics to collect anonymous statistics about how visitors use our Website (pages visited, time spent, traffic sources). This helps us improve the site's design and content. Google Analytics' privacy policy is available at: https://policies.google.com/privacy

3. Managing your cookie preferences

You can accept or refuse cookies at any time. Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may affect your browsing experience.

Browser cookie settings:

For any questions about this privacy policy or cookie usage, please contact us via our Contact page.